Let’s get you connected.
On the phone with SDMacTech? Download the app, follow three quick steps, and we’ll take it from there. You can watch everything we do and end the session any time.
Which one do you need?
QuickSupport
We’re on the phone right now. No installation needed. Quit QuickSupport and the connection ends.
SDMacTech Host
Stays installed. Once set up with your permission, we can connect without you approving each session, even after a restart. Install only when we’ve agreed to set it up.
QuickSupport in three steps
- 1
Open it
If Safari asks to allow downloads, click Allow. Then click the down arrow at the top right of Safari (or open Finder and click Downloads) and double-click TeamViewerQS. (If you see TeamViewerQS.zip, double-click that first.) If your Mac asks if you’re sure, click Open.
- 2If asked
Allow access
The first time, your Mac asks to allow Screen Recording (newer Macs call it Screen & System Audio Recording) and Accessibility. Click Open System Settings (not Deny or Don’t Allow), then turn on the switch next to TeamViewerQS (it may say TeamViewer QuickSupport), and use your Mac password or Touch ID if asked. If your Mac offers Quit & Reopen, click it.
- 3
Read us the code
Read us the session code shown in the window. If a box asks to let us connect, click Allow (only while you’re on the phone with us). When we’re done, click the QuickSupport window and press Command Q to quit.
Example only. Your code will be different.
SDMacTech Host
Only install this when we’ve agreed to set it up.
Download SDMacTech Host- 1Open your Downloads folder and double-click the TeamViewer Host installer. Follow the steps and use your Mac password or Touch ID when asked.
- 2When asked, allow Screen Recording (or Screen & System Audio Recording) and Accessibility for TeamViewer in System Settings > Privacy & Security (Full Disk Access too, if we ask). On older Macs it’s System Preferences > Security & Privacy.
- 3Give us a call at (858) 217-4609 so we can confirm your Mac shows up on our side.
Removing Host
Just ask us and we’ll remove it completely for you. Your Mac shows it as TeamViewer Host.
A quick safety note
SDMacTech will never call you out of the blue and ask you to install remote access software. Only read your code to us on a call you made or expected. If anyone else asks for it, hang up and call us at (858) 217-4609.
Need a hand?
Call or email and you’ll get Mac himself, not a call center.
Using a Windows PC?
QuickSupport on Windows
- Download QuickSupport with the button above.
- Open the file. If Windows asks to allow changes, click Yes.
- Read us the session code shown in the window.
Host on Windows
- Download SDMacTech Host with the button above.
- Open the file and click Yes if Windows asks.
- Follow the installer, then call us at (858) 217-4609 so we can confirm your PC shows up on our side.
Removing Host on Windows
Just ask us and we’ll remove it completely for you. Your PC shows it as TeamViewer Host.